HMGT 3500: Guest Service Management

3 Credit Hours

Prerequisite: HMGT 3300 and (admission to the Coles College undergraduate professional program or student in a Coles College Partner program).
This course explores the dimensions of successful service management of hospitality organizations. It also offers an in-depth study of the provision and management of high quality service provided within a hospitality business. It prepares students for enlightened guest service management and suggests creative approaches. The course will use an integrated viewpoint on issues of measurement, continuous service improvement, staff member training from a guest perspective, and the ability to benchmark among hospitality competitors are discussed.