CPE - 136 Medical Office Assistant

The ‘Medical Office Assistant’ micro-credential confirms the learner has developed the skills to manage the daily front office operations of physician, dental, chiropractic, veterinary offices, nursing homes, and clinics.

• Successfully complete the certificate course with a passing grade.
• Describe the members of the healthcare team and their area of responsibility in the healthcare environment.
• Identify the different styles and types of communication in the healthcare setting and recognize communication barriers.
• Differentiate between legal, ethical, and moral issues affecting healthcare.
• Describe appointment scheduling guidelines and the office policies and protocols for handling appointments, reception, operations, and communications.
• Identify the differences between paper and electronic medical records and the general principles of medical record documentation.
• Explain the legalities and contents of medical records as it relates to information management and privacy.
• Recognize coding procedures for both the ICD-10-CM diagnostic and CPT procedural coding systems.
• Explain the procedure for determining and verifying insurance benefits and processing claims.
• Identify common procedures for effective financial and practice management, including banking, human resources, marketing, and customer service.
• Identify organs and structures of the body system.
• Define word roots, prefixes, suffixes, and combining forms used to describe organs and structures.
• Describe primary functions; common diseases; common diagnostic, medical, and surgical procedures; and common abbreviations/symbols related to systems and body structures.
• Operate a patient billing and accounting software in a medical office environment.

• Medical office procedures

• Setting Appointments

• Copayment Collection And Processing

• Medical Office Support

• Health Administration

• Healthcare Industry

• Verbal communications

• Relationship development

• Customer service

• Healthcare Customer Service

• Front Office Experience

• Medical Records

• Electronic medical records

• International Classification of Diseases

• HIPAA

• Medical billing

• Medical coding

• Billing software