IT 6413:IT Service Delivery

3 Class Hours 0 Laboratory Hours 3 Credit Hours
Prerequisite: IT 5423 or concurrent
This class aims to prepare students for such responsibilities. First, it will cover the basics of IT service delivery. Throughout, it will place emphasis on existing and emerging standards for IT service delivery, in particular ITIL. Second, it will cover the basics of finance. The reason is that the senior IT manager will have to be able to justify any projects he or she wishes to undertake in order to improve the IT service his or her organization delivers, and no project justification is complete without a detailed financial analysis of the project.