DLI - 206 Online Communication, Empathy & Constructive Feedback

The ‘Online Communication, Empathy, & Constructive Feedback’ micro-credential represents mastery of pedagogy related to instructor presence which is based on the Community of Inquiry Framework and promotes social, teaching and cognitive presence in an online teaching and learning environment.

Upon completion of this micro-credential, learners will be able to:

• Recall the Community of Inquiry framework, encouragement and empathy for building relationships in an online course.
• Create a communication plan for the course they plan to teach.
• Create a Feedback plan for Quizzes, Discussions, Assignments and Discussions.
• Reflect on the importance of encouragement, empathy, communication and timely feedback for online instructor presence.

• Demonstrate skills related to Online Communication through a Communication Plan document which must be uploaded in the assignment section of the workshop. It should include details about the frequency of communication and at least 4 methods of communication must be listed.
• Demonstrate their skills related to Constructive Feedback through a Feedback Plan document uploaded in the assignment section of the workshop. It should include details about feedback that will follow each activity or assessment and the method for the feedback must be mentioned - synchronous/asynchronous/emails (group or individual)/videos/audio messages/Generic announcements or individual plans for feedback.
• Participate in a reflective discussion that focuses on the importance of empathy, constructive feedback, and online communication in an online teaching and learning environment.

• Constructive Feedback
• Online Communication
• Empathy