STAT 8380:Churn Modeling

3 Class Hours 0 Laboratory Hours 3 Credit Hours
Prerequisite: STAT 8240 and STAT 8020
This course is designed to introduce concepts, techniques, and proper analysis of customer attrition data. Topics include statistical and data mining methods for measuring and modeling customer churn with emphasis placed on practical modeling skills, addressing issues that arise with “Big Data”, and distilling and communicating results into meaningful and actionable conclusions. Examples of massive data will be drawn from service industries such as communications, financial services, healthcare, retail, and insurance.